Return Policy

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Return Policy


Last Updated: 12/27/2022

Thank you for shopping at https://arizonasandandgravel.com

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.

The following terms are applicable for any products that you purchased with us.


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Refund and Returns Policy

Thank you for choosing Arizona Sand and Gravel LLC for your landscaping needs. We are committed to providing our customers with the best quality materials and services. To ensure a clear understanding of our refund and returns policy, please read the following terms and conditions carefully:


  1. No Refunds: Once the landscaping materials have been delivered and signed for by you or another individual appointed by you, we do not accept any returns or offer any refunds. This is because we cannot verify the condition of the materials after delivery.
  2. Quality Control: We make every effort to ensure that our materials are of the highest quality and meet our strict quality control standards before delivery. We encourage our customers to inspect the materials upon delivery to ensure they meet their expectations.
  3. Cancellation Policy: If you wish to cancel your order before delivery, please notify us as soon as possible. However, if the materials have already been loaded for delivery or are in transit, you may be subjected to a cancellation fee. Cancellation may be subjected to a cancellation fee.
  4. Delivery Policy: We offer curbside delivery only, and the buyer is responsible for moving the materials onto their property. We will deliver the materials to the location specified by you or your appointed representative. It is your responsibility to ensure that the delivery location is easily accessible and suitable for the delivery vehicle. If the delivery location is inaccessible, the delivery may be canceled, and a cancellation fee may be charged.
  5. Returns Policy: If any of the delivered materials are damaged or defective, we will make every effort to rectify the issue. Please contact our customer service team within 24 hours of delivery to report any damage or defects. We may request photos or evidence of the damage to assess the issue and determine the best course of action.
  6. Exclusions: This policy applies to all landscaping materials, including but not limited to landscaping rock, soils, mulch, hardscape, pavers, turf, etc. However, we do not accept returns or offer refunds for any materials that have been installed or used in any way.
  7. Limitation of Liability: In no event shall Arizona Sand and Gravel LLC be liable for any damages, including but not limited to direct, indirect, incidental, special, or consequential damages, arising out of or in connection with the use or inability to use the materials delivered by us, whether based on contract, tort, strict liability, or otherwise, even if we have been advised of the possibility of such damages.
  8. Modification: We reserve the right to modify or amend this policy at any time without prior notice.
  9. Governing Law: This policy shall be governed by and construed in accordance with the laws of the state of Arizona.

Thank you for your understanding and cooperation.

Chargeback Policy

A chargeback occurs when a customer disputes a charge on their credit card statement and requests a refund from the issuing bank or credit card company. Chargebacks can have significant financial and operational impacts on our business, and we take them very seriously.


If you have a problem with a purchase you made from Arizona Sand and Gravel LLC, we ask that you first contact us directly to try to resolve the issue.

However, please note that filing a chargeback without first attempting to resolve the issue with us is a violation of our terms and conditions, and may result in additional charges and fees. Furthermore, filing a chargeback with false or misleading information is considered fraud and may result in legal action against you.

In the event that we receive a chargeback from your bank or credit card company, we will provide all necessary documentation and evidence to support the transaction. We reserve the right to dispute any chargeback and to seek legal remedies if necessary.

By making a purchase from Arizona Sand and Gravel LLC, you acknowledge and agree to this chargeback policy, as well as our refund policy, cancellation policy, and terms and conditions.

We appreciate your business and are committed to providing high-quality products and services. If you have any questions or concerns, please contact us at [email protected] Or Call Us At 1-(623)-396-6848


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Arizona Sand and Gravel is committed to delivering superior materials and service, enriching outdoor environments through sustainable solutions that inspire creativity and shape vibrant spaces.


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